Knowledge Base Manager

Upload a new FAQ file for either the Main Zap platform inbox or the shared Store KB. Each upload rebuilds that KB's FAISS index and creates a backup.

Main Zap (Platform)

FAQ file
knowledge_base/inbox_1/faq.txt
Loaded entries
44

Upload a .txt file in QUESTION / ANSWER format. The current KB will be backed up before replacement.

Current Preview (first 5)

  1. What is Zap?
    Zap is a social commerce platform where you can discover stores, follow creators, watch live shopping streams, and shop directly from posts and live events. Every store on Zap has its own subdomain or custom domain, and all your activity stays connected through one Zap account.
  2. How do I create a Zap account?
    Click Sign Up on zap.link, enter your email, choose a username, and set a password. Your username becomes your public profile at zap.link/@username. After signing up, verify your email address using the link we send you, and your account is ready to use.
  3. How do I log in to Zap?
    Click Log In at the top of zap.link, enter the email or username you signed up with, and your password. If you log in from a store subdomain or a connected custom domain, your session is shared automatically so you do not need to log in again.
  4. I forgot my password. What should I do?
    Click Forgot Password on the login page and enter your registered email address. We will send you a secure reset link valid for 60 minutes. Open the link, choose a new password, and log in again. If the email does not arrive, check your spam folder.
  5. How do I change my password?
    Go to Account Settings then Security, and select Change Password. Enter your current password and the new one twice. Your new password must be at least 8 characters and include a mix of letters and numbers.

Store (shared by all store inboxes)

FAQ file
knowledge_base/store/faq.txt
Loaded entries
44

Upload a .txt file in QUESTION / ANSWER format. The current KB will be backed up before replacement.

Current Preview (first 5)

  1. How do I place an order?
    Browse the store, add the products you want to your cart, and click Checkout. Enter your shipping address, choose a shipping method and payment option, then confirm your order. You will receive a confirmation email with your order number within a few minutes.
  2. How can I track my order?
    Go to My Orders in your account, open the order you want to check, and look at the Tracking section. Once your order is shipped, you will see the carrier name, tracking number, and a direct link to follow the parcel until delivery.
  3. I have not received my order confirmation email. What should I do?
    Please check your spam or promotions folder first. If you still cannot find it, log into your account and open My Orders to confirm that the order was placed successfully. If the order is missing, contact support with the date and approximate time of purchase.
  4. Can I change my shipping address after placing an order?
    You can request a shipping address change as long as the order has not been handed to the carrier. Open the order in My Orders and click Edit Address. If the option is no longer available, contact support immediately and we will try to update the address with the carrier.
  5. Can I cancel my order?
    You can cancel an order from My Orders as long as it has not yet been shipped. Open the order and click Cancel Order. If the order is already in transit, you can refuse the parcel at delivery or return it once it arrives, and we will refund you according to our return policy.

Required Format

QUESTION: How long is shipping?
ANSWER: Shipping usually takes 3 to 5 business days.

QUESTION: How can I track my order?
ANSWER: You can track your order from the Orders section in your account.